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FAQ

**HOW CAN I GET TICKETS TO A SHOW AT THE VENICE WEST? **
YOU CAN PURCHASE TICKETS ONLINE BY CLICKING THE TICKETS ICON ON ANY SHOW PAGE ON OUR SITE.

**HOW OLD DO I HAVE TO BE TO GET INTO THE CLUB?**
ALL SHOWS AT THE VENICE WEST ARE AGES 21+ UNLESS OTHERWISE STATED.

**WHERE DO I PARK?**

WE HIGHLY ENCOURAGE YOU TO WALK, RIDE, LYFT/UBER OR CARPOOL. VALET SERVICE WILL BE PROVIDED THURS-SAT FOR A FEE.

**WHAT ARE YOUR HOURS?** 
DOORS AND SHOWTIMES WILL BE LISTED ON THE EVENT PAGE AND YOUR TICKET. MOST WEEKENDS WE WILL BE OPEN UNTIL 2AM and TYPICALLY 12 AM WHEN OPEN DURING THE WEEK. DOORS/DINNER SERVICE WILL TYPICALLY BEGIN AT 5PM.


**WHAT ARE THE SET TIMES**
WE DO NOT ANNOUNCE SET TIMES IN ADVANCE, AS THEY ARE ALWAYS SUBJECT TO LAST-MINUTE CHANGES. SHOWS GENERALLY BEGIN 15-30 MINUTES AFTER SCHEDULED SHOW TIME. ONE TO TWO SUPPORT ACTS USUALLY PRECEDE THE HEADLINER.

**IF A SHOW IS CANCELED, WHERE DO I GET A REFUND?**
IF A SHOW IS CANCELED, REFUNDS ARE AVAILABLE AT POINT OF PURCHASE. YOU WILL BE REFUNDED AUTOMATICALLY IF YOU PURCHASED A TICKET THROUGH TICKETWEB. PLEASE NOTE OPENERS ARE ALWAYS SUBJECT TO CHANGE.

**WHAT ARE MY PAYMENT OPTIONS IN THE VENUE?** 
WE ACCEPT AMERICAN EXPRESS, MASTERCARD AND VISA AT OUR BARS. IF TICKETS DO NOT SELL OUT IN ADVANCE, THEY WILL BE SOLD AT THE DOOR ON THE NIGHT OF THE SHOW.  

**MY FRIEND AND I JUST STARTED A BAND, HOW CAN I GET US A SHOW BOOKED AT THE VENICE WEST?**
PLEASE EMAIL TALENT@VENICEMUSICGROUP.COM. BOOKING REQUESTS ARE NOT ACCEPTED VIA PHONE OR AT THE CLUB ITSELF.

PLEASE INCLUDE THE FOLLOWING IN YOUR E-MAIL:
• BAND NAME
• LINKS TO MUSIC (SOUNDCLOUD, BANDCAMP…)
• LINKS TO SOCIAL MEDIA (FACEBOOK, TWITTER)
• LOCAL SHOW HISTORY (WHEN, WHERE, TICKET PRICE AND YOUR INDIVIDUAL DRAW)

DUE TO THE HIGH VOLUME, WE WILL LISTEN TO EVERY SUBMISSION, BUT MAY NOT BE ABLE TO RESPOND TO ALL BOOKING REQUESTS.

**DOES YOUR VENUE HAVE SEATS?**
THE VENICE WEST  WILL BE OPEN FOR DINNER MOST EVENINGS AND HAVE SEATING AVAILABLE FOR DINNER SERVICE AND SOME PERFORMANCES DEPENDING ON THE SHOW. WHEN WE HAVE A FULL CAPACITY EVENT, ALL TABLES AND CHAIRS WILL BE REMOVED.  


**DO I NEED TO BRING ID?**
YES, CURRENTLY-VALID, GOVERNMENT-ISSUED PHOTO ID IS REQUIRED FOR ENTRY TO ALL SHOWS. IN THE CASE OF ALL-AGES EVENTS, CHILDREN UNDER 16 OR WITHOUT ID WILL BE REQUIRED TO BE ACCOMPANIED BY AN ADULT.

**CAN YOU SCAN MY TICKETS OFF MY PHONE?**

YES! JUST HAVE THE BRIGHTNESS TURNED UP FULL BLAST TO MAKE IT EASIER.

**WHAT KIND OF DRINKS DO YOU HAVE?**
WE HAVE A BAR WITH PLENTY OF H20 AND SOFT DRINKS ALONG WITH A WIDE SELECTION OF BEERS (ON-TAP AND BOTTLED), WINE AND SPIRITS.

**I HAVE A BLOG. DO I COUNT AS PRESS?**
THE VENICE WEST DOESN’T ISSUE PRESS PASSES OR PHOTO PASSES. ALL PRESS INQUIRES SHOULD BE DIRECTED TO THE BAND’S PUBLICIST, LABEL OR MANAGEMENT.

**CAN I BRING MY CAMERA?**
PHOTO POLICY VARIES FOR DIFFERENT ARTISTS AND IS USUALLY NOT DETERMINED UNTIL DAY OF SHOW. YOU CAN BRING A NONPROFESSIONAL CAMERA TO MOST SHOWS, AND YOU CAN INQUIRE ABOUT THE PHOTO POLICY AT THE DOOR. ANY CAMERA WITH A DETACHABLE LENS WILL BE CONSIDERED A PROFESSIONAL CAMERA AND REQUIRE CLEARANCE BY THE ARTIST IN ADVANCE.


**DO YOU RENT YOUR ROOMS FOR PRIVATE EVENTS?**
OF COURSE! PLEASE EMAIL INFO@VENICEMUSICGROUPCOM FOR MORE INFORMATION.

**OTHER THE VENICE WEST RULES AND FAQS**
NO FLYERS, STICKERS, OR HANDBILLS WILL BE ALLOWED IN THE CLUB.

YOU WILL BE EJECTED FOR THROWING ANYTHING.

NO OUTSIDE FOOD, BEVERAGES, MARKERS, SPRAY PAINT, WEAPONS (INCLUDES POCKET KNIVES).

HANDICAPPED SEATING IS AVAILABLE. PLEASE ARRIVE 15 MINUTES BEFORE DOORS OPEN.

YOU MUST SHOW PROOF OF AGE BY GOVERNMENT-ISSUED PHOTO ID AND GET A WRISTBAND TO BE SERVED AT THE BAR.

PER LA GUIDELINES, YOU MUST SHOW PROOF OF VACCINATION AND WEAR A MASK WHEN NOT ACTIVELY EATING OR DRINKING.